FAQ
Ordering Process
Order online with ease on www.kinkai.sg. Browse our full selection of products, add your desired items to your cart, and complete your purchase with ease. Or write in to us to be a Group Order organiser for more perks and rewards at hellokinkai@gmail.com.
Delivery Information
Delivery is within 3 to 5 working days from your order confirmation. You will be informed once it is scheduled to reach you. Standard shipping fee is $12 per order.
Self Collection
Self-collection is available upon selection at check out, allowing you the flexibility to pick up your order in person at a time that suits you best. Collection is at Midview City in Sin Ming. Opening hours are Monday, Wednesday, Friday 11am to 3pm. For directions and a heads up that you are coming, please whatsapp us at 9822 5295 (click here)
More details & directions on www.kinkai.sg/pickup
Product details
Weight
Our pineapple tarts are 450g per bottle (27 to 28 pieces). All other goodies are 350g per bottle.
Storage
Place in cool, dry place. Avoid heat, humidity & direct sunlight.
How are they made?
While they are not handmade, we do believe we get more consistent quality and flavour!
Are they halal?
All cookies are made with no pork, no lard. But it is not halal certified.
Additives
No preservatives or artificial colouring added.
Expiration Date
Our cookies remain fresh for up to 2 months from delivery if unopen, Once opened, please consume within 2 to 3 weeks for optimum flavour and freshness.
Quality Assurance
At Kinkai, we prioritize quality in every cookie we bake. Our ingredients are carefully selected, and our baking process adheres to the highest standards to guarantee freshness and taste. Please do contact us if you have any issues.
Corporate & Custom Orders
We offer customisation of labels & packaging for corporate orders of 50 bottles or more. Please contact us at hellokinkai@gmail.com for more information.